TimeClock Plus Technical Support

Data Management's policy of providing unsurpassed customer service is paramount to our success.

Technical assistance is provided via telephone, email, fax, or chat from 9am to 5pm, Monday thru Friday, central time, except holidays. New TimeClock Plus customers as well as upgrade recipients receive 90 days of free technical support during their initial implementation period.

Versions Supported

Customer service is our # 1 priority. Read what our Customers are saying about our service...

"As a service professional myself and technical support consultant for this client I feel I know good service. This experience was very positive and especially when you consider that I am not the actual client - we have a mutual client whom I service as well. Often times this results in less than satisfactory service, but not with your support staff. I appreciate that, your client appreciated it as well as we were able to quickly get their problem resolved and the application running normally. Also, many times a service support organization will try to dodge responsibility for the failure - you did not. You were honest about the problem, and had a ready solution that resulted in a remedy."
"Keep up the great CS. You have an awsome product (Time Clock Plus), please keep adding to it."
"I was in the middle of payroll so I had to e-mail back and forth and that worked very well. He answered my questions and even gave me examples of what he meant so I understood exactly what he meant! I was VERY satisfied!!!! Thank you Chad!!!!"
"Every time I have called which has been several times for help everyone has been great. I feel sure I will be calling several times more."
"Chad was very nice in his email. Thorough and complete in his directions. Please tell him Thank you very much. He saved me from having to bring work home."
"Over all the Technical Support groups I have ever had to call for assistance, this has been the most encouraging and most helpfull I have ever experienced. Thank You!"
"I had made a stupid mistake but Ricky was very helpful and we both laughed about it. He never made me feel stupid. He and everyone I have talked to has had a great attitude. We are very pleased with your service. -- Beth Scoggins,Commercial Bank of Texas, N.A. "
"I was very encouraged that I was able to speak to a "person" on my first phone call and to have my problem resolved. Clay was professional and very helpful and infact encouraged me to call him again. His actions define service."
"Everyone has been very helpful. We are new to the system but are very pleased with it. Very user friendly. Have not exported for the first time yet but will in the next week. That will be the true test to see if we can get our information into ADP with ease. Wish ADP was as cooperative as you all are!!!"
"Excellent product and even better follow-up support. Your tech people are very knowledgeable and helpful. I will highly recommend your products to other clients."
"Your Tech Support Group has some of the best technicians I have worked with. I am not a computer whiz, but your technicians never seem to notice and never intimidate me."
"Every person I have spoken with has been wonderful! Thank you!"
"Lacey called me and solved all the problems here. She worked hard to do all she could,.... beyond the call of duty! Her help saved us a lot of money in getting TimeClock Plus installed. I can't say anything but, good things about her."