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Header OvalTimeClock Plus Data Security
TimeClock Plus Data Security

Our Cloud Environment

Our SaaS environment for TCP Cloud is hosted within United States based data centers with network security, firewall, encrypted web sessions/data transmission/storage, load balancing, and tiered service. These are secure facilities that offer environmental protection, with server specialists providing server maintenance and scheduled backups.

  • SECURE SSAE 16 SOC2 CERTIFIED DATA CENTER
  • 24x7x365 Availability and Monitoring
  • Encrypted and Secured Web Sessions
  • Full Protection of Personally Identifiable Information
  • Daily Managed Backups
  • Multi-tenant Architecture
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Secure Facility

Our data centers are guarded around the clock by security teams, and all employees are required to have their ID badges displayed at all times. Door security systems regulate entry with multiple layers of authentication, and alarm systems are armed. The data centers are also monitored by closed circuit video cameras on the inside and outside.

Environmental Protection

Safeguards are in place to deal with the threat of water or fire - the flooring is raised to protect hardware from water damage, and sensors are installed to detect environmental hazards including smoke and floor water. There is also a fire detection and suppression system with fire extinguishers, and these are inspected every year. Two systems have been implemented to deal with the threat of power failures and fluctuations - uninterruptable power supplies (UPS) reduce the risk of short-term loss, while diesel generators reduce the risk of long term loss - and both systems are inspected monthly. Finally, to maintain a constant temperature, HVAC (Heating Ventilation Air Conditioning) units are constantly running, and they are regularly inspected, with air filter changes performed as needed.

Server Maintenance

Our servers are supervised 24x7 by a team of qualified technicians and engineers. This team holds networking, database, and security certifications in several areas. Their responsibilities regularly monitoring and maintaining the servers, ensuring continued operation, and providing the best performance possible. Any concerns with hardware, software, or procedures are logged, reported, and tracked until a resolution is found.

Scheduled Backups

Backups are performed regularly with a system in place to track all data tapes within in library. Testing of the tape media is regularly carried out to ensure usability. All successful backups and backup failures are logged and reviewed. When their useful life expires, the backup tapes are physically destroyed to prevent unauthorized retrieval of data.

Data Encryption

The data within the databases is encrypted, and can only be decrypted by TCP Cloud. In addition, the TCP Cloud site is only available via a secure HTTPS connection.

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