Implementation Services that Remove Confusion

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TimeClock Plus Professional Services will Streamline the Configuration and Setup Process

TimeClock Plus combines Project Management Institute (PMI) and ITIL best practices in the implementation of v7. Our overall approach is designed to guarantee implementation success by addressing the four stages of the service lifecycle: strategy, design, transition, and operation.

Click on a person to reveal each role.

The Implementation Team

The TimeClock Plus Professional Services team delivers the expertise needed to implement a solution that meets the needs of any size organization and the project management experience to ensure proper change management.

The Implementation Process

Our goal is to create a profile of business activity, outlining attributes and requirements for the service which will become our service level requirements. Using these foundational business needs, we will draft a project plan - outlining scope, resources, and timelines. This process will be a joint exercise and become the baseline for service delivery during the implementation.

Your TimeClock Plus Professional Services team will work with you individually to ensure the installation and configuration processes are completed in a timely manner and within the predefined scope of work. You can choose to work with the project implementation team on-site, where our experts will collaborate face-to-face with your stakeholders or remotely via scheduled project calls.

  • 1

    Initiation Phase

    The Initiation Phase is used to develop the service strategy for the project by performing the Project Kickoff Meeting, which discusses the scope of work to be performed, lays out expectations for communication and provides a high-level overview of the project.

    • Finalizing Purchase
    • Gather Project Materials
    • Assign Resources
  • 2

    Discovery Phase

    In the Discovery Phase, we will work with your project stakeholders to define the service strategy and generate baseline service design through interviews, business needs analysis, and a thorough review of business rules.

    • Project Kickoff
    • Business Process Analysis
    • Needs Assessment
    • Build Requirements Documentation
  • 3

    Planning Phase

    During the Planning Phase, we will finalize the service design and collaboratively develop and approve a timeline, confirm deliverables, construct a work breakdown structure, and assign project tasks.

    • Finalize Project Plan
    • Communication Plan
    • Testing Strategy
    • Training Strategy
    Delivery Phase
  • 4

    Delivery Phase

    The Delivery Phase focuses on service transition by completing the activities outlined in the project plan, verifying that the deliverables meet the business rules and needs, and performing final accepted deliverables.

    • Installation
    • Configuration
    • Training
    • Pilot Test
    • Go Live
  • 5

    Transition Phase

    The Transition Phase focuses on service operations by finalizing all agreements, providing a seamless transition to dedicated operational support teams, and reviewing and closing any outstanding items from the project.

    • Project Close
    • Project Feedback
    • Ongoing Support
  • 6

    Remote or On-Site Training

    Proper change management and end-user adoption revolve around customer enablement through robust training. TimeClock Plus Professional Services training team will walk your team through basic employee training, payroll and administrative training, and intermediate training for the supervisors and managers. Focus areas can be covered by our training team, either on-site or remotely.

    Additionally, TimeClock Plus offers a “Train the Trainer” program and training documentation to allow you the flexibility to become a TimeClock Plus expert and perform continuous training for new employees and managers as required. With access to our free product documentation and webinars, training opportunities are abundant.

Multimedia Services

Multimedia Service

Multimedia services are available to TimeClock Plus customers who need custom videos, training guides, and more to share with their organization.

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