Implementation Services that Remove Confusion
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TimeClock Plus Professional Services will Streamline the Configuration and Setup Process
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The Implementation Team
The TimeClock Plus Professional Services team delivers the expertise needed to implement a solution that meets the needs of any size organization and the project management experience to ensure proper change management.
Project Manager (PM)
The PM will be your direct point of contact for project matters and will ensure strict adherence to the project and communication plans. The PM will maintain a rolling action item list and formalize project documentation, training materials, and drive timely execution of deliverables.
Implementation Specialist (IS)
The IS is your dedicated technical resource. The IS will work hand-in-hand with your team to configure and test the solution, answering questions and providing training along the way. Your IS will communicate deliverable statuses to your Project Manager.
Solutions Engineer (SE)
Every project has a shared SE for an added layer of technical oversight. Your SE is well versed in peripheral technologies like export to SFTP, AWK scripting, and single sign-on. The SE will serve as a technical consultant and will assist with any issues the team may encounter.
Program Manager (PgM)
Each PgM oversees a selection of similar projects and provides guidance to your project team on how to resolve complex processes or use case scenarios. Your PgM has implemented a wealth of customers and will provide best practices to ensure you get our best solution.
All of our projects have an Executive Sponsor who provides a quality gate and continuous oversight to ensure implementations are delivered on time and on budget. Your Executive Sponsor is another point of contact for escalations or project issues.
Account Manager (AM)
Your AM is dedicated to making sure you receive what you paid for and serves as your ongoing liaison with TimeClock Plus. There are here to ensure you receive our industry-best services and access any product enhancements.
You and Your Team
You and your team are vital contributors to the success of your implementation. We will ask a lot of questions about your complex business to guarantee that we deliver a personalized solution that works for you; and we’ll ensure you become a TimeClock Plus expert along the way!
The Implementation Process
Our goal is to create a profile of business activity, outlining attributes and requirements for the service which will become our service level requirements. Using these foundational business needs, we will draft a project plan - outlining scope, resources, and timelines. This process will be a joint exercise and become the baseline for service delivery during the implementation.
Your TimeClock Plus Professional Services team will work with you individually to ensure the installation and configuration processes are completed in a timely manner and within the predefined scope of work. You can choose to work with the project implementation team on-site, where our experts will collaborate face-to-face with your stakeholders or remotely via scheduled project calls.
The Initiation Phase is used to develop the service strategy for the project by performing the Project Kickoff Meeting, which discusses the scope of work to be performed, lays out expectations for communication and provides a high-level overview of the project.
- Finalizing Purchase
- Gather Project Materials
- Assign Resources
In the Discovery Phase, we will work with your project stakeholders to define the service strategy and generate baseline service design through interviews, business needs analysis, and a thorough review of business rules.
- Project Kickoff
- Business Process Analysis
- Needs Assessment
- Build Requirements Documentation
During the Planning Phase, we will finalize the service design and collaboratively develop and approve a timeline, confirm deliverables, construct a work breakdown structure, and assign project tasks.
- Finalize Project Plan
- Communication Plan
- Testing Strategy
- Training Strategy
The Delivery Phase focuses on service transition by completing the activities outlined in the project plan, verifying that the deliverables meet the business rules and needs, and performing final accepted deliverables.
- Pilot Test
- Go Live
The Transition Phase focuses on service operations by finalizing all agreements, providing a seamless transition to dedicated operational support teams, and reviewing and closing any outstanding items from the project.
- Project Close
- Project Feedback
- Ongoing Support
Remote or On-Site Training
Proper change management and end-user adoption revolve around customer enablement through robust training. TimeClock Plus Professional Services training team will walk your team through basic employee training, payroll and administrative training, and intermediate training for the supervisors and managers. Focus areas can be covered by our training team, either on-site or remotely.
Additionally, TimeClock Plus offers a “Train the Trainer” program and training documentation to allow you the flexibility to become a TimeClock Plus expert and perform continuous training for new employees and managers as required. With access to our free product documentation and webinars, training opportunities are abundant.
I always have a good experience when working with your customer support. I would recommend TimeClock Plus to anyone because of your customer support.