TimeClock Plus Customer Support

We are here to help.

First-Class, In-House Technical Support from TimeClock Plus

You've invested in TimeClock Plus to help make your business a success. So when you have questions or need assistance, our support team will quickly provide a resolution that enables you to get the most of out of that investment. Best of all, our technicians are in-house and work at our corporate office in San Angelo, Texas, which gives them immediate access to additional resources if needed.

Hours: Mon-Fri, 7:00 AM - 7:00 PM CDT
Voice: 325-223-9300

Help Guides

Here are some essential how-to guides and help articles designed to get you up and running quickly and easily without assistance from our technical support team. Of course if you still need some help, our technical support team is available to help! Please choose a topic to get started.

TimeClock Plus Webinars

TimeClock Plus Webinars are a great way to learn more about how we make managing time and minimizing compliance risk easy.

TimeClock Plus Service Response Targets

Severity Assignments

Based on the nature of the reported issue and the impact on your operations, our team assigns a severity level. The severity will always be set to a reasonable and realistic level, reserving the Severity Level 1 only for urgent situations. The severity level may change as new information becomes available.

Please refer to your TimeClock Plus Maintenance and Support Terms for details.

Urgent
Issues preventing you from conducting day-to-day business, such as an inoperable production system, a lack of data integrity, data corruption, or data unavailability, or a go-live deadline. You are unable to do production work, and no Workaround is available.
High
You are able to do some production work, but a major component of the TCP Services is not functioning properly, and a partial workaround is available. Or, an issue puts a “go-live” deadline at high risk
Medium
You are able to do most production work, but has limited functionality in certain components of the TCP Services, and a reasonable workaround is available.
Low
You are able to do all production work, but have general questions, enhancement requests, or documentation needs/questions.
I always have a good experience when working with your customer support. I would recommend TimeClock Plus to anyone because of your customer support.

Payroll Specialist

Vista Paint