TimeClock Plus
Support Services

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More than Just an Install

Our Support Services offer value well beyond the install. Beginning with a dedicated project team in Professional Services who are committed to delivering a perfect solution and continuing with our Enterprise Support Team, your organization is guaranteed to receive the highest level of care in the industry. In addition, TimeClock Plus Support covers a wide range of third-party applications and peripheral technologies to assist all areas of your business – from IT managers needing help with IP restrictions or Single Sign-On for payroll clerks needing custom exports for payroll integration.

TimeClock Plus Support Services
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But that’s just the beginning...

We know that a system is only as valuable as the efficiencies it creates, and often those efficiencies start with a firm understanding of the software and its features. TimeClock Plus Support offers a wide range of training options to keep your team operating at full speed. Beginning with our train-the-trainer approach, TimeClock Plus Professional Services will train administrators, payroll personnel, managers, and employees throughout the implementation. Additional training materials including recorded sessions, quick-guides, and product documentation are provided at no additional cost to the customer.

Our free, web-accessible knowledge base is also a great source of information for those learn-by-doing types and is updated as new features are added. After activation we know that staffing changes happen and that some employees may need a refresher or even training on those new features. TimeClock Plus Enterprise Support has you covered! We offer webinars and scheduled trainings or you can join a one-on-one call to walk you through a process. As an added bonus for our customers, we also offer courses accredited by the American Payroll Association at our National Summits for those seeking even more experience with TimeClock Plus while earning continuing education credits.

TimeClock Plus Biometric Time Clock
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What about those clocks?

Not only is 100% of our Enterprise Support Team located in the United States, but TimeClock Plus assembles and ships all clocking terminals from our headquarters in San Angelo, Texas. We offer best-in-class tools for monitoring and maintaining hardware and overnight replacement for terminals that become unresponsive. Our Enterprise Support Team will assist in the troubleshooting and, if necessary, replacement of hardware, making the process as painless as possible.

How about Resiliency and Security?

TimeClock Plus Support Services include an industry best American Institute of Certified Public Accountants SSAE 18 SOC 2 Type II solution to meet your security and resiliency needs. Both the environment and service undergo annual examination by third-party auditors to ensure adherence to the industry standard Trust Services Principles; Security, Availability, Processing Integrity, Confidentiality, and Privacy. We’ve recognized the ever-expanding need to protect highly sensitive cloud-hosted data and offer 24x7x365 availability and monitoring through our AWS RDS Multi-Availability Zones. Our SOC 2 compliant multi-tenant data centers provide maximum scalability and resiliency while lowering the cost of ownership by transferring enterprise-class monitoring and support to TimeClock Plus.

  • Secure SSAE 18 SOC 2 Type II Data Centers
  • AWS RDS Multi-Availability Zones
  • Auto-Scaling Groups
  • Multi-Tenant Architecture
  • Daily Managed Backups
  • Encrypted and Secured Transmission Sessions
  • 24x7x365 Availability and Monitoring
  • Regular Penetration Testing
  • Intrusion Detection and Prevention Systems
  • Regular Vulnerability Scanning
  • Incident Tracking and Management
AICPA SOC 2 for Service Organizations
AICPA SOC 2 Compliance

SOC 2 compliance is a component of the American Institute of CPAs (AICPA)'s Service Organization Control reporting platform. Its goal is to make sure that systems are set up so they assure security, availability, processing integrity, confidentiality, and privacy of customer data.

Skyhigh Enterprise Ready
Skyhigh Enterprise-Ready

Bestowed on cloud services that fully satisfy the most stringent requirements for data protection, identity verification, service security, business practices, and legal protection.

Privacy Shield Certified
Privacy Shield Certified

The EU-U.S. and Swiss-U.S. Privacy Shield Frameworks provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.

Amazon Web Services Technology Partner
APN Technology Partners

APN Technology Partners provide software solutions that are either hosted on, or integrated with, the AWS platform. APN Technology Partners include Independent Software Vendors (ISVs), SaaS, PaaS, Developer Tools, Management and Security Vendors.

Schedule a TimeClock Plus Consultation

Join a community of more than 60,000 payroll professionals who use TimeClock Plus. Schedule a time for a Solutions Consultant to explain how we can simplify time and attendance for you.

TimeClock Plus Support Services

Plan Features Software Hardware
Account Management (7am – 7pm M-F CDT)
Phone Support (7am – 7pm M-F CDT)
Email Support (7am – 7pm M-F CDT)
Chat Support (7am – 7pm M-F CDT)
24x7 Emergency On-Call Support  
Annual Business Process Analysis
Patch Releases
New Feature Releases
Product Documentation
24x7 Knowledge Base
24x7 Monitoring  
Next Day Replacement

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